As the Tentacle ORIGINAL timecode generators were designed before USB-C and modern adapters became common, they were intended for phones with a 3.5 mm input. This is why direct connections with newer phones can be challenging.
Solutions:
- There are multiple USB-C adapters on the market, but some might not transmit the timecode audio signal in a way our Setup app can detect. Our best advice is to keep trying different compatible adapters, as the connection itself is functional (this doesn't always apply).
- Another workaround would be to do your settings and synchronization with our Tentacle Setup for macOS and Windows. Connect your ORIGINAL to your Computer via USB cable, open the desktop app and set your frame rate and sync it to the time of day.
- A different solution might be to use our Tentacle Legacy App for Android or iOS. This app is designed to support 1st generation Tentacles without any problems.
We truly appreciate your patience and the workaround. Unfortunately, due to technological advances, it is unavoidable that some older devices, such as the ORIGINAL, will experience compatibility issues. We are currently investigating why they are unable to connect reliably with the latest phone updates.