Knowledge Base
Here's a selection of all the most Frequently Asked Questions. And yes, they genuinely come from you.
Timecode Devices
- Does Tentacle Sync work with my DSLR / Mirrorless Camera?
- Tentacle ORIGINAL timecode generator to Android connection
- Synchronizing MIDI Timecode with SYNC E mk2 and TIMEBAR
- Getting started with the TIMEBAR Timecode Slate
- I lost my Tentacle Locking Clamp for SYNC E
- Sound Devices Scorpio and Tentacle Sync workflow
Audio Devices
- Why is there no sound recorded on my Tentacle TRACK E?
- New features of TRACK E firmware 2.4.1 (2.4.0)
- TRACK E - Sleep Mode functionality
- How many hours can the included 16GB microSD card of the TRACK E record?
- How do I format the TRACK E microSD card?
- Tascam and Tentacle Sync
Software / Apps
- Timecode Tool basics (Windows)
- QR Code Timecode with Tentacle Timebar App and GoPro 12
- How many Tentacle SYNC E and TRACK E devices can I operate in the Setup App?
- How does the Blackmagic Camera App work with Tentacle?
- Is there a trial version of the Tentacle Sync software?
- Tentacle Timebar app with QR Code synchronization of GoPro cameras (experimental)
Third Party Devices
- How can I sync my Sony FX3 / FX30 camera?
- How does my RED Komodo / RED V-Raptor work with a Tentacle SYNC E or ORIGINAL timecode generator?
- How do I sync my Sony A7SIII (ILCE-7SM3) and SONY A1 (ILCE-1) with Tentacle timecode generators?
- How can I sync my Sony FX6 with Tentacle SYNC E?
- Zoom F6 and Tentacle Sync
- Arri Alexa Mini and Tentacle Sync workflow
Service
Shop
- To which countries do you ship?
- Do you sell spare parts for the Tentacle Lavalier Microphone?
- How much are the shipping costs?
- Can my order be shipped with a shipping company other than UPS?
- What does the 2 years warranty include?
- How long is the delivery time of my order?