If one of your Tentacle SYNC E, TRACK E, TIMEBAR and ORIGINAL devices needs a repair or isn't functioning as it should, please get in touch with one of our service partners in your country or directly with us. 

The fastest way to do this is by contacting our SUPPORT. We will inform you about the further steps and possible costs in case it is out of our terms of warranty.

Note: Please do not send us Tentacle devices without contacting us first. In many cases, there are international custom documents needed to ensure the parcel doesn't get stuck at customs.

Here are our points of service:

Germany

Tentacle Sync GmbH
Wilhelm-Mauser-Str. 55b
50827 Cologne, Germany
phone: +49 221 6778320 32
contact: via contact formular

United Kingdom

Wendys Broadcast Services Ltd
Unit 2, The City Works
Manchester, M11 2NB, UK
Telephone : +44 161 223 2200
email: info@wendysbroadcast.co.uk

France

VDB Audio
4 rue des immeubles industriels
75011 Paris, France
phone: +33 155 252 404
contact: here

Canada & United States

TREW Audio
branches US & Canada: Los Angeles, Toronto, Vancouver, Atlanta & Nashville 
website: www.trewaudio.com
phone US: +1 888-293-3030 or +1 323-876-7525
phone CA: +1 866-778-8739 or +1 416-778-0656 
email: tentacleservice@trewaudio.com

LOCATION Sound Corp
10639 Riverside Dr. 
North Hollywood, CA 91602
website: locationsound.com
phone: +1 818 980-9891 
phone: +1 800 228-4429
email: servicedept@locationsound.com

Australia

LEMAC 
branches: Melbourne, Sydney, Brisbane 
website: lemac.com.au
phone Melbourne: +613 9429 8588
phone Sydney: +612 9438 4488
phone Brisbane:+617 3252 9777
email: service contact

South Korea

Mohave Technology Inc.  
website: www.mohavetechnology.co.kr
1F, 8-16, Yeosuul-ro 15beon-gil
13535 Seongnam-si
South Korea
phone:+82 031 702 601
email: service contact