If one of your Tentacle SYNC E, TRACK E and ORIGINAL devices needs a repair or isn't functioning as it should, please get in touch with one of our service partners in your country or directly with us.
The fastest way to do this is by contacting our support. We will inform you about the further steps and possible costs in case it is out of our terms of warranty.
Note:
Please do not send us Tentacle devices without contacting us first. In many cases, there are international custom documents needed to ensure the parcel doesn't get stuck at customs.
Here are our points of service:
Germany
Tentacle Sync GmbH
attn: repair
Wilhelm-Mauser-Str. 55b
50827 Cologne, Germany
phone: +49 221 6778320 32
email: support@tentaclesync.com
United Kingdom
Wendys Broadcast Services Ltd
Unit 2, Medlock Court
The City Works
Manchester, M11 2NB, UK
Telephone : +44 (0) 161 223 2200
email : info@wendysbroadcast.co.uk
phone: +44 17 89 333 277
email: service@raycom.co.uk
France
VDB Audio
4 rue des immeubles industriels
75011 Paris, France
phone: +33 1 55 25 24 04
email: maintanance@vdbaudio.fr
Canada & United States
TREW Audio
branches US & Canada: Los Angeles, Toronto, Vancouver, Atlanta & Nashville
website: www.trewaudio.com
phone US: +1 888-293-3030 or +1 323-876-7525
phone CA: +1 866-778-8739 or +1 416-778-0656
email: tentacleservice@trewaudio.com
LOCATION Sound Corp
10639 Riverside Dr.
North Hollywood, CA 91602
website: locationsound.com
phone: +1 (818) 980-9891
phone: +1 (800) 228-4429
email: servicedept@locationsound.com
Australia
LEMAC
branches: Melbourne, Sydney, Brisbane
website: lemac.com.au
phone Melbourne: +613 9429 8588
phone Sydney: +612 9438 4488
phone Brisbane:+617 3252 9777
email: service contact
South Korea
Mohave Technology Inc.
website: www.mohavetechnology.co.kr
1F, 8-16, Yeosuul-ro 15beon-gil
13535 Seongnam-si
South Korea
phone:+82 031 702 601
email: service contact